Privacy Policy
RC7 Nivara Refund and Returns Policy
Last Updated: [Date]
Thank you for shopping at RC7 Nivara! We want you to be completely satisfied with your purchase. This policy outlines the guidelines for returning or exchanging items from our store.
Eligibility for Returns and Exchanges
- You can return or exchange most items within [Number] days of receiving your order.
- Items must be unworn, unwashed, undamaged, and have all original tags attached.
- Items purchased on sale or clearance are considered final sale and cannot be returned or exchanged.
- We do not accept returns or exchanges on the following items for hygiene reasons:
- Swimwear
- Bodysuits
- Earrings
How to Return or Exchange an Item
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Contact Us: Before returning or exchanging an item, please contact us by email at info@rc7nivara.com or by phone at 0631959598 to initiate a return or exchange request. We will provide you with a return authorization number (RAN) and instructions on how to return your item.
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Pack Your Return: Carefully pack the item(s) you wish to return or exchange in their original packaging. Please include the packing slip with your RAN number clearly written on it.
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Ship Your Return: Ship the return package to the following address:
RC7 Nivara Returns 232 Main Street Johannesburg, Gauteng 2094 South Africa
Please note: You are responsible for the cost of return shipping. We recommend using a trackable shipping service.
Processing Your Return/Exchange
Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
- Refunds: If your return is approved, we will issue a full refund to the original payment method within [Number] business days.
- Exchanges: If you requested an exchange, we will ship the new item to you as soon as it is available. You will not be charged for shipping on exchange orders.
Late or Missing Returns
If you do not return your item(s) within the specified timeframe, or if your return is missing any required elements (e.g., packing slip, RAN number), we may not be able to process your return or exchange.
Questions
If you have any questions about our return and exchange policy, please contact us by email at info@rc7nivara.com or by phone at 0631959598.